Hi Mike,
Just read your message of Dec 2005, so I hope this is not way too late. My experience with
Alternet is the following:
1. they failed after 5 visits to my home to hook me up to their ADSL line,
2. they called the P&T who did the job in 1,5 hours, meanwhile they agreed to pay any
additional costs this implied for me (I was responding to their offer of 49euros all-in to
get connected),
3. when the P&T bill for 270 euros got sent to my house Alternet refused to honour the
agreement,
4. even after several telephone calls, they simply refuse to acknowledge a letter I sent
out to them.
I'm asking them 200euros compensation but they don't seem to care at all about
exisiting clients. I mean, do you have any advice about how to get hem to respond? Of
course I will cease to be an Alternet client pretty soon if things don't work out,
but I have to wait until one year is up.
It's not much money but their arrogance is frustrating!
Best wishes.
Roger.
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