Hi Mike,

Just read your message of Dec 2005, so I hope this is not way too late. My experience with Alternet is the following:

1. they failed after 5 visits to my home to hook me up to their ADSL line,

2. they called the P&T who did the job in 1,5 hours, meanwhile they agreed to pay any additional costs this implied for me (I was responding to their offer of 49euros all-in to get connected),

3. when the P&T bill for 270 euros got sent to my house Alternet refused to honour the agreement,

4. even after several telephone calls, they simply refuse to acknowledge a letter I sent out to them.

I'm asking them 200euros compensation but they don't seem to care at all about exisiting clients. I mean, do you have any advice about how to get hem to respond? Of course I will cease to be an Alternet client pretty soon if things don't work out, but I have to wait until one year is up.

It's not much money but their arrogance is frustrating!

Best wishes.

Roger.